Dementia Australia: New and evolving services

    Resource Description

    New year, new services. Dementia Australia continuing to support people living with dementia, their families and carers.

    The Younger Onset Dementia Keyworker Program is just one of Dementia Australia’s latest and evolving services on offer.

    Join Lynne Hedley, General Manager at Dementia Australia, as she shares with us how this new program aims to improve the lives of people with younger onset dementia. Lynne will also update us on other services available at Dementia Australia and talk about some significant changes that have occurred within the organisation over the past year.

    Watch Now

    Resource

    Lynne Hedley

    General Manager, Client Services, Dementia Australia

    Video

    TOP QUESTIONS

    Did you know…
    Visit your DTA Profile at any time to access your active courses, see your pending enrolments, view your completed courses and download a Certificate. You can also manage your personal details and password.

    COURSES

    See all course FAQs 

    How much do courses cost?

    All of DTA’s online courses are FREE.Dementia Training Australia is supported by funding from the Australian Government under the Dementia and Aged Care Services fund.

    How can I see my current and past course details?

    At any time, you can visit your DTA Profile (website top right) to access:

    • Your current courses
    • View your pending course enrolments
    • View your completed courses
    • Download a course Certificate of Completion
      (please allow 5 business days from the day you completed the course for it to become available)

    How do I register for a course?

    To enrol in a course, you must first sign up for a DTA account.

    1. Click the Sign Up button in the top right of the screen
    2. Enter your details in the form
    3. Create a Username, and Submit your details
    4. Your new DTA password will be emailed to the email address you entered during sign up. Please check your junk/spam folder if you don’t receive the password as soon as you submit your details.

    Once you’re logged into your DTA Profile, you can enrol into a course.

    1. On the DTA website, browse to Courses > Online Dementia Courses
    2. Click the grey Register button for the course of your choosing
    3. Complete the requested fields e.g. Which of the following reasons best describe why you engaged with this DTA training option?
    4. Click the Request a Booking for this Course button
    5. You will receive an automated confirmation email and your pending course enrolment will show in your DTA Profile under My Courses > Pending Enrolments.
    6. On the course start date, your registration will be approved and an email sent to you containing a link to get started. At this time, you can also access/begin your course by visiting your DTA Profile > My Courses > Current Courses > Click green Go to Course button

    I registered for a course, but didn't receive an Email

    If you don’t receive an email after registering for a course, please know that you can always access your courses and pending enrolments in your DTA Profile.

    How to access a course in your DTA Profile

    1. Log in to your DTA Profile (button website top right)
    2. Click My Courses
    3. You will see a list of your current courses, completed courses and pending course enrolments.
    4. To begin a course, visit the Current Courses tab > click the green ‘Go to Course’ button

    Note: Pending enrolments are approved the morning of the course start date. Once this approval process occurs, you will receive an email containing information on how to get started. At this time, you can also access/begin your course by visiting your DTA Profile > My Courses > Current Courses > Click green Go to Course button

    I have enrolled in a Course. How can I access it?

    All course enrolments remain Pending until the morning of the course start date. At this time, pending course enrolments are approved, and an email is sent to learners containing information on how they can get started.

    At this time, you can also access/commence your course by visiting your DTA Profile > My Courses > Current Courses > Click green Go to Course button

    I completed a course, but my Certificate is not available.

    Please allow 5 business days from the day you completed your course, for your Certificate to become available.

    Certificates are generated on a weekly basis, and can be accessed in your DTA Profile > My Courses > Completed Courses tab.

    My course enrolment says 'Pending'

    Course enrolments are approved on the morning of the course start date.

    Once this process has occurred, you will receive an email containing information on how to get started.

    At this time, you can also access/begin your course by visiting your DTA Profile > My Courses > Current Courses > Click green Go to Course button.

    We do not allow early access into courses.

    Can I register a group?

    Not at this time.

    Each participant must individually register for a course, in order to receive a Certificate.

    I live outside Australia. Can I register for a course?

    You are welcome to take DTA courses if you live outside of Australia, however if learner quota is near full then preference will be given to Australian enrolments.

    How can I cancel my enrolment?

    Please contact us using the help button (website bottom left) including details of the course enrolment you would like to cancel.

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    Do I have to complete the course in one sitting?

    A course can be completed at your leisure and across many intervals.

    Please hit save before you exit, so you can resume at the place you left off. Courses must be completed in full by the course closing date.

    USING THE WEBSITE

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    I'm getting a 502 error

    502 errors (among others), sometimes indicate that your browser’s cache is corrupted.

    How to fix it:

    If you are using Chrome:

    1. On your device, open Chrome.
    2. Click the 3 dots at the top right corner of the window.
    3. Click More tools > Clear browsing data.
    4. At the top, choose a time range. To delete everything, select All time.
    5. Check the boxes next to Cookies and other site data and Cached images and files
    6. Click Clear data.

    If you are using Internet Explorer or other browsers, please click on the link below and follow the instructions:

    http://refreshyourcache.com

    I can’t log in to my DTA Profile

    If you’re having trouble logging into your DTA Profile, and are sure your username and password are correct, please try the following:

    1. Close your current browser window
    2. Open a new browser window and go to dta.com.au
      Note: Don’t use a cached version of the page from your ‘history’ or favourites
    3. Click the Log in button in top right corner of the website.
    4. Type your username and your password all the way to the end, or cut & paste from the email exactly, with no spaces. Don’t let your device autocomplete those fields.

    If you still have issues after completing the steps above, please contact us using the help button (website bottom left) so we can investigate.

    I forgot my password

    For security reasons, we cannot see a user’s password.

    Please click here to reset your password.

    How can I change my password

    Passwords can be managed in your DTA Profile.

    1. Click the Log in button (top right) and sign into your DTA Profile
    2. In the sub menu > selectChange Password

    I’m locked out. When can I log in again?

    Our security lock period automatically ends after 20 minutes.

    Please try again after this time.

    How do I sign up

    Sign up to DTA in 4 steps:

    1. Click the Sign Up button in the top right of the screen
    2. Enter your details in the form
    3. Create a Username, and Submit your details
    4. Your new DTA password will be emailed to the email address you entered during sign up.
      Please check your junk/spam folder if you don’t receive the password straight after you have submitted your details.

    When signing up, it says 'username is already registered'

    It’s possible that the username you would like to use is already taken by another current registered learner.

    Please try registering with an alternative username.

    I'm having trouble remembering my password

    Last pass is a secure tool that remembers all your passwords so you don’t have to.

    To find out more go to https://www.lastpass.com/ 

    We don’t offer support for Last pass but we do think it’s a great tool.

    Reset my password is not working

    Click here to reset your password.

    If you still have password issues after completing the steps above, please contact us using the help button (website bottom left) so we can investigate.

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    I didn't receive the password email

    Please check your email junk/spam folder.

    If the email still does not appear, please contact us using the help button (website bottom left) so we can investigate.

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    STILL NEED HELP?

    Please refer to our FAQs page, or submit a help request us using the Help Button (located at the bottom left of every page) including details of the assistance required.

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