Dementia Training Australia is committed to delivering a high quality national service.
We’re happy if you are
There is nothing quite as motivating as receiving a kind word. In fact, when someone compliments a DTA activity or representative, it helps us to recognise the value of that service. So, if you’ve experienced outstanding service, please let DTA know and we will pass it on.
We’re not happy if you aren’t
We are dedicated to providing you with the best level of service. Even with greatest effort and best intentions, sometimes expectations are not met. If this happens, we want to hear about it. This will help DTA address issues as quickly as possible, improve DTA services, and restore your confidence.
What happens to feedback
When you submit a comment, suggestion or compliment to DTA using our online form, your submission will be reviewed by DTA as soon as possible.
In the case of an official complaint, DTA will email you an acknowledgement containing the information you provided, and aim to fully respond to your complaint within 15 working days.
All forms are handled in strictest confidence. If you are still not satisfied, you can ask the DTA Executive Director to review the matter.
Submit your feedback to DTA
Please choose which feedback type you would like to provide:
People who prefer a language other than English should contact any of the above services through the Translation and Interpreter Service (TIS) on 131 450.
Did you know…
At any time, you can visit your DTA Profile to access your active courses, view your pending course enrolments, view your completed courses and download a Certificate. You can also manage your personal details and change your password.
Click the grey Register button for the course of your choosing
Complete the requested fields e.g. Which of the following reasons best describe why you engaged with this DTA training option?
Click the Request a Booking for this Course button
You will receive an automated confirmation email and your pending course enrolment will show in your DTA Profile under My Courses > Pending Enrolments.
On the course start date, your registration will be approved and an email sent to you containing a link to get started. At this time, you can also access/begin your course by visiting your DTA Profile > My Courses > Current Courses > Click green Go to Course button
If you don’t receive an email after registering for a course, please know that you can always access your courses and pending enrolments in your DTA Profile.
How to access a course in your DTA Profile
Log in to your DTA Profile (button website top right)
Click My Courses
You will see a list of your current courses, completed courses and pending course enrolments.
To begin a course, visit the Current Courses tab > click the green ‘Go to Course’ button
Note: Pending enrolments are approved the morning of the course start date. Once this approval process occurs, you will receive an email containing information on how to get started. At this time, you can also access/begin your course by visiting your DTA Profile > My Courses > Current Courses > Click green Go to Course button
All course enrolments remain Pending until the morning of the course start date. At this time, pending course enrolments are approved, and an email is sent to learners containing information on how they can get started.
At this time, you can also access/commence your course by visiting your DTA Profile > My Courses > Current Courses > Click green Go to Course button
Click the Sign Up button in the top right of the screen
Enter your details in the form
Create a Username, and Submit your details
Your new DTA password will be emailed to the email address you entered during sign up.
Please check your junk/spam folder if you don’t receive the password straight after you have submitted your details.