Contact DTA

Thank you for your interest in the services of Dementia Training Australia.

Please use this form for general enquiries. A DTA representative will contact you as soon as possible.

Dementia Essentials

Dementia Essentials is a free, 3-day nationally-accredited dementia education course for those working in aged care, health care and community services. find out more

Tailored Training Packages (TTPs)

Our TTPs are designed to bring about sustainable change within organisations to improve the wellbeing of people living with dementia and the staff who care for them. find out more

Environmental Design

Our award winning Designing for People with Dementia Service can help you create a dementia friendly environment. find out more

Medication Training

DTA provides a consultancy service to assist residential care providers ensure their use of antipsychotic medications is aligned with recommended practice. find out more

Training Needs

DTA assists organisations to understand their workforce training needs through a Training Needs Assessment Service. find out more

TOP QUESTIONS

COURSES

Your DTA Profile

Visit your DTA Profile at any time to access your active courses, see your pending enrolments, view your completed courses and download a Certificate. You can also manage your personal details and password.

See all course FAQs

How do I print my Certificate?

Certificates are available in your DTA Profile.

Please allow 5 business days from the day you completed your course, for a Certificate to become available.

To access your Certificate:

Log in to your DTA Profile
Browse to My Courses > Completed Courses
Click Generate Certificate
Once you have completed our Survey, your Certificate will generate.
Click the Download PDF button to save the Certificate to your computer and print it.
At this time, your Certificate will also become available under the My Certificates tab

How much do courses cost?

All of DTA’s online courses are FREE.Dementia Training Australia is supported by funding from the Australian Government under the Dementia and Aged Care Services fund.

How can I see my current and past course details?

At any time, you can visit your DTA Profile (website top right) to access:

Your current courses
View your pending course enrolments
View your completed courses
Download a course Certificate of Completion
(please allow 5 business days from the day you completed the course for it to become available)

How do I register for a course?

To enrol in a course, you must first sign up for a DTA account.

Click the Sign Up button in the top right of the screen
Enter your details in the form
Create a Username, and Submit your details
Your new DTA password will be emailed to the email address you entered during sign up. Please check your junk/spam folder if you don’t receive the password as soon as you submit your details.

Once you’re logged into your DTA Profile, you can enrol into a course.

On the DTA website, browse to Courses > Online Dementia Courses
Click the grey Register button for the course of your choosing
Complete the requested fields e.g. Which of the following reasons best describe why you engaged with this DTA training option?
Click the Request a Booking for this Course button
You will receive an automated confirmation email and your pending course enrolment will show in your DTA Profile under My Courses > Pending Enrolments.
On the course start date, your registration will be approved and an email sent to you containing a link to get started. At this time, you can also access/begin your course by visiting your DTA Profile > My Courses > Current Courses > Click green Go to Course button

I registered for a course, but didn't receive an email

If you don’t receive an email after registering for a course, please know that you can always access your courses and pending enrolments in your DTA Profile.

How to access a course in your DTA Profile

Log in to your DTA Profile (button website top right)
Click My Courses
You will see a list of your current courses, completed courses and pending course enrolments.
To begin a course, visit the Current Courses tab > click the green ‘Go to Course’ button

Note: Pending enrolments are approved the morning of the course start date. Once this approval process occurs, you will receive an email containing information on how to get started. At this time, you can also access/begin your course by visiting your DTA Profile > My Courses > Current Courses > Click green Go to Course button

I have enrolled in a Course. How can I access it?

All course enrolments remain Pending until the morning of the course start date. At this time, pending course enrolments are approved, and an email is sent to learners containing information on how they can get started.

At this time, you can also access/commence your course by visiting your DTA Profile > My Courses > Current Courses > Click green Go to Course button

I completed a course, but my Certificate is not available.

Please allow 5 business days from the day you completed your course, for your Certificate to become available.

Certificates are generated on a weekly basis, and can be accessed in your DTA Profile > My Courses > Completed Courses tab.

My course enrolment says 'Pending'

Course enrolments are approved on the morning of the course start date.

Once this process has occurred, you will receive an email containing information on how to get started.

At this time, you can also access/begin your course by visiting your DTA Profile > My Courses > Current Courses > Click green Go to Course button.

We do not allow early access into courses.

Can I register a group?

Not at this time.

Each participant must individually register for a course, in order to receive a Certificate.

I live outside Australia. Can I register for a course?

You are welcome to take DTA courses if you live outside of Australia, however if learner quota is near full then preference will be given to Australian enrolments.

How can I cancel my enrolment?

Please contact us using the help button (website bottom left) including details of the course enrolment you would like to cancel.

LAUNCH HELP BUTTON

Do I have to complete a course in one sitting?

A course can be completed at your leisure and across many intervals.

Please hit save before you exit, so you can resume at the place you left off. Courses must be completed in full by the course closing date.

USING THE WEBSITE

See all website FAQs

I'm getting a 502 error

502 errors (among others), sometimes indicate that your browser’s cache is corrupted.

How to fix it:

If you are using Chrome:

On your device, open Chrome.
Click the 3 dots at the top right corner of the window.
Click More tools > Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Check the boxes next to Cookies and other site data and Cached images and files
Click Clear data.

If you are using Internet Explorer or other browsers, please click on the link below and follow the instructions:

http://refreshyourcache.com

I can’t log in to my DTA Profile

If you’re having trouble logging into your DTA Profile, and are sure your username and password are correct, please try the following:

Close your current browser window
Open a new browser window and go to dta.com.au
Note: Don’t use a cached version of the page from your ‘history’ or favourites
Click the Log in button in top right corner of the website.
Type your username and your password all the way to the end, or cut & paste from the email exactly, with no spaces. Don’t let your device autocomplete those fields.

If you still have issues after completing the steps above, please contact us using the help button (website bottom left) so we can investigate.

I forgot my password

For security reasons, we cannot see a user’s password.

Please click here to reset your password.

How can I change my password

Passwords can be managed in your DTA Profile.

Click the Log in button (top right) and sign into your DTA Profile
In the sub menu > selectChange Password

I’m locked out. When can I log in again?

Our security lock period automatically ends after 20 minutes.

Please try again after this time.

How do I sign up

Sign up to DTA in 4 steps:

Click the Sign Up button in the top right of the screen
Enter your details in the form
Create a Username, and Submit your details
Your new DTA password will be emailed to the email address you entered during sign up.
Please check your junk/spam folder if you don’t receive the password straight after you have submitted your details.

When signing up, it says 'username is already registered'

It’s possible that the username you would like to use is already taken by another current registered learner.

Please try registering with an alternative username.

I'm having trouble remembering my password

Last pass is a secure tool that remembers all your passwords so you don’t have to.

To find out more go to https://www.lastpass.com/

We don’t offer support for Last pass but we do think it’s a great tool.

Reset my password is not working

Click here to reset your password.

If you still have password issues after completing the steps above, please contact us using the help button (website bottom left) so we can investigate.

LAUNCH HELP BUTTON

I didn't receive the password email

Please check your email junk/spam folder.

If the email still does not appear, please contact us using the help button (website bottom left) so we can investigate.

LAUNCH HELP BUTTON

STILL NEED HELP?

Please refer to our FAQs page, or submit a help request us using the Help Button (located at the bottom left of every page) including details of the assistance required.

LAUNCH HELP BUTTON