TOP QUESTIONS
COURSES
Your DTA Profile
Visit your DTA Profile at any time to access your active courses, see your pending enrolments, view your completed courses and download a Certificate. You can also manage your personal details and password.
Certificates are available in your DTA Profile.
Please allow 5 business days from the day you completed your course, for a Certificate to become available.
To access your Certificate:
All of DTA’s online courses are FREE.Dementia Training Australia is supported by funding from the Australian Government under the Dementia and Aged Care Services fund.
At any time, you can visit your DTA Profile (website top right) to access:
To enrol in a course, you must first sign up for a DTA account.
Once you’re logged into your DTA Profile, you can enrol into a course.
If you don’t receive an email after registering for a course, please know that you can always access your courses and pending enrolments in your DTA Profile.
How to access a course in your DTA Profile
Note: Pending enrolments are approved the morning of the course start date. Once this approval process occurs, you will receive an email containing information on how to get started. At this time, you can also access/begin your course by visiting your DTA Profile > My Courses > Current Courses > Click green Go to Course button
All course enrolments remain Pending until the morning of the course start date. At this time, pending course enrolments are approved, and an email is sent to learners containing information on how they can get started.
At this time, you can also access/commence your course by visiting your DTA Profile > My Courses > Current Courses > Click green Go to Course button
Course enrolments are approved on the morning of the course start date.
Once this process has occurred, you will receive an email containing information on how to get started.
At this time, you can also access/begin your course by visiting your DTA Profile > My Courses > Current Courses > Click green Go to Course button.
We do not allow early access into courses.
Not at this time.
Each participant must individually register for a course, in order to receive a Certificate.
You are welcome to take DTA courses if you live outside of Australia, however if learner quota is near full then preference will be given to Australian enrolments.
A course can be completed at your leisure and across many intervals.
Please hit save before you exit, so you can resume at the place you left off. Courses must be completed in full by the course closing date.
USING THE WEBSITE
502 errors (among others), sometimes indicate that your browser’s cache is corrupted.
How to fix it:
If you are using Chrome:
If you are using Internet Explorer or other browsers, please click on the link below and follow the instructions:
If you’re having trouble logging into your DTA Profile, and are sure your username and password are correct, please try the following:
If you still have issues after completing the steps above, please contact us using the help button (website bottom left) so we can investigate.
For security reasons, we cannot see a user’s password.
Passwords can be managed in your DTA Profile.
Our security lock period automatically ends after 20 minutes.
Please try again after this time.
Sign up to DTA in 4 steps:
It’s possible that the username you would like to use is already taken by another current registered learner.
Please try registering with an alternative username.
Last pass is a secure tool that remembers all your passwords so you don’t have to.
To find out more go to https://www.lastpass.com/
We don’t offer support for Last pass but we do think it’s a great tool.
Please check your email junk/spam folder.
Dementia