Australia’s new Aged Care Quality Standards are here.

The new standards, which came into effect on July 1, represent a clear shift towards the rights of older Australians living in residential care.

At DTA, we offer a range of dementia courses, resources and services to help aged care providers meet the new standards.

To find out more about the new standards, watch this video by the Aged Care Quality and Safety Commission

Standard 1:
Consumer dignity and choice

Consumer outcome:
I am treated with dignity and respect, and can maintain my identity. I can make informed choices about my care and services, and live the life I choose.

Organisation Statement

The organisation:

  • has a culture of inclusion and respect for consumers; and
  • supports consumers to exercise choice and independence; and
  • respects consumers’ privacy


The organisation demonstrates the following:

  • Each consumer is treated with dignity and respect, with their identity, culture and diversity valued.
  • Care and services are culturally safe.
  • Each consumer is supported to exercise choice and independence, including to:
    • make decisions about their own care and the way care and services are delivered; and
    • make decisions about when family, friends, carers or others should be involved in their care; and
    • communicate their decisions; and
    • make connections with others and maintain relationships of choice, including intimate relationships.
  • Each consumer is supported to take risks to enable them to live the best life they can.
  • Information provided to each consumer is current, accurate and timely, and communicated in a way that is clear, easy to understand and enables them to exercise choice.
  • Each consumer’s privacy is respected and personal information kept confidential.

How we can help

Salutogenic Environments

Our award-winning Designing for People with Dementia Service can help you create an environment so that residents can live the life they choose.

Online dementia courses

We offer online courses on topics ranging from caring at night for people with dementia, to caring for LGBTI people with dementia. All courses start with a brief overview of our ‘salutogenic’ approach which is about finding opportunities for people with dementia to live the fullest life they can.


Tailored Training Packages

Our Tailored Training Packages are designed to bring about sustainable change within organisations to improve the wellbeing of people living with dementia and the staff who care for them.

Aged care quality standards resources - Standard 3

Standard 3:
Personal care and clinical care

Consumer outcome:
I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.

Organisation Statement

The organisation delivers safe and effective personal care, clinical care, or both personal care and clinical care, in accordance with the consumer’s needs, goals and preferences to optimise health and well-being.


The organisation demonstrates the following:

  • Each consumer gets safe and effective personal care, clinical care, or both personal care and clinical care, that: i) is best practice; and ii) tailored to their needs; and iii) optimises their health and well-being.
  • Effective management of high-impact or high-prevalence risks associated with the care of each consumer.
  • The needs, goals and preferences of consumers nearing the end of life are recognised and addressed, their comfort maximised and their dignity preserved.
  • Deterioration or change of a consumer’s mental health, cognitive or physical function, capacity or condition is recognised and responded to in a timely manner.
  • Information about the consumer’s condition, needs and preferences is documented and communicated within the organisation, and with others where responsibility for care is shared.
  • Timely and appropriate referrals to individuals, other organisations and providers of other care and services.
  • Minimisation of infection-related risks through implementing: i) standard and transmission-based precautions to prevent and control infection; and ii) practices to promote appropriate antibiotic prescribing and use to support optimal care and reduce the risk of increasing resistance to antibiotics.
Improving medication use in residential aged care, DTA

Standard 3 of the new Aged Care Quality Standards states that organisations must demonstrate that each consumer gets clinical care that is best practice, tailored to their needs, and optimises their health and wellbeing.

What does ‘best practice’ mean, and how can we achieve this?

Bronwen Wright, DTA’s Medication Management Consultant explains.

How we can help

Medication management

The Medication Management Consultancy helps aged care providers ensure their use of antipsychotic medications is aligned with recommended practice. Available as part of a DTA Tailored Training Package.

medication management short course

Our one-hour online course covers best practice for antipsychotic medication management of responsive behaviours.

Medication Management Consultancy

Our medication management app is designed to reduce unnecessary medication use.

Dementia App Medication Management, Dementia Training Australia (DTA)

The Antipsychotic Tracking Tool helps aged care providers track antipsychotic use.

The Antipsychotic Medications Tracking Tool Dementia Training Australia

Responsive behaviours

The Responsive Behaviours Consultancy helps aged care providers build sustainable workforce capacity to identify, assess and address dementia-related responsive behaviours. Available as part of a DTA Tailored Training Package.


Our Responsive Behaviours App is designed to help aged care workers respond to responsive behaviours.


Our two-hour online course explores responsive behaviours, and strategies to reduce or prevent them.

Responsive behaviours, free online dementia course

Pain management

Our two-hour online course will help increase your understanding of pain assessment and management for people living with dementia.

Pain Puzzle Dementia Course

Standard 5:
Organisation’s service environment

Consumer outcome:
I feel I belong and I am safe and comfortable in the organisation’s service environment.

Organisation Statement

The organisation provides a safe and comfortable service environment that promotes the consumer’s independence, function and enjoyment.


The organisation demonstrates the following:

  • The service environment is welcoming and easy to understand, and optimises each consumer’s sense of belonging, independence, interaction and function.
  • The service environment: i) is safe, clean, well maintained and comfortable; and ii) enables consumers to move freely, both indoors and outdoors.
  • Furniture, fittings and equipment are safe, clean, well maintained and suitable for the consumer.

* An organisation’s service environment refers to the physical environment through which care and services are delivered, including aged care homes, cottage style respite services and day centres. An organisation’s service environment does not include a person’s privately owned/occupied home through which in-home services are provided.

How we can help

Dementia-friendly design

DTA's award winning Designing for people with dementia service

Our Environmental Design Resources Handbook is a comprehensive guide to creating a dementia-friendly environment.

environmental design for dementia handbook dta award winning

Our free BEAT-D App will guide you through the strengths and weaknesses of a building for people living with dementia.

BEAT D app for Dementia friendly environmental design
aged care quality standards

Recommended Resource

Our Environmental Design Resource Handbook is the #1 recommended resource for Standard 5 of the Aged Care Quality Standards (page 95).

Standard 7:

Human resources

Consumer outcome:
I get quality care and services when I need them from people who are knowledgeable, capable and caring.

Organisation Statement

The organisation has a workforce that is sufficient, and is skilled and qualified to provide safe, respectful and quality care and services.


The organisation demonstrates the following:

  • The workforce is planned to enable, and the number and mix of members of the workforce deployed enables, the delivery and management of safe and quality care and services.
  • Workforce interactions with consumers are kind, caring and respectful of each consumer’s identity, culture and diversity.
  • The workforce is competent and members of the workforce have the qualifications and knowledge to effectively perform their roles.
  • The workforce is recruited, trained, equipped and supported to deliver the outcomes required by these standards.
  • Regular assessment, monitoring and review of the performance of each member of the workforce.

How we can help

Vocational training

Dementia Essentials is a face-to-face, nationally accredited course for workers who support people living with dementia. For more information, including how to book a course for your workplace, visit Dementia Essentials.

dementia essentials workshop, dementia education practical and theory


We offer coaching partnerships to selected organisations as part of a DTA Tailored Training Package, working closely with workplace leaders and change agents to create sustainable practice change within organisations.


Guest lecture:

Transitioning to the new Aged Care Quality Standards.. are you ready?

Watch as Sue Gordon, Education Coordinator at Aged Care Quality and Safety Commission, delves into the structure, intent and application of the new standards and advises on how best to prepare for assessment against them.

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Guidance and resources aged care quality standards, DTA